HELP CENTER

Help Center

Pre-sale service
Free consultation throughout the project

Free consultation throughout the project

On-siteremote product explanation, technical communication, project demand communication

On-site/remote product explanation, technical communication, project demand communication

Proposal discussion, provide project requirement analysis and solutions

Proposal discussion, provide project requirement analysis and solutions

Customized product or platform solution according to customer needs

Customized Implementation plan according to project

After-sales

Service

Videostrong will provide product training to help customers master product use as soon as possible.

Warranty Period

Most of Videostrong’s products come with a 12-month warranty and are responsible for repairs and associated costs. (Including software and hardware failures under normal use. Unnatural failures or damages caused by human factors are not included)

Paid Service

After the warranty period is exceeded, we can continue to provide paid maintenance services to customers, and the maintenance cost and period will be determined by both parties through negotiation depending on the specific situation.

Other Questions Please Leave a Message

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